I usually don’t belly-ache about bad customer service I received but this company is unbelievably fraudulent and negligent!
To my very bad luck I came across this webhost giving an unbelievable deal - “too good to be true deal” - it turned out
When I wanted to change my package from USD 155 to USD 95.40 package the company refused and said that I need to sign up for USD 700 package.
At this point I sniffed a rat and decided to stop all dealings with this company - the company refused to give me access to my data on the website and suspended my account and has now deleted it. So I lost all my critical customer information.
To add insult to injury this company also charged a further USD 95.40 which I am still unable to recover. However I am still not without hope as some of their former customers are planning for a class action against the company.
for more information goto:
http://www.gisol.ca/
http://www.gisolsucks.com/
http://www.gisolclassaction.com/
My correspondence with GISOL:
Since you have decided not to correspond with me I have been forced to take extreme legal measures against your company.http://www.gisolclassaction.com/
Dear GISOL,Thanks for waking up - sorry to be repetitive but you have not ONCE told me why my account was suspended.
According to my billing records on your “billing system” my account expires on August 3, 2007 my account was suspended on May 30, 2007.
Now even you should be able to understand that my account should not have been suspended
Your long-suffering customer
Abdul
p.s. - read the following from your “billing system”
This statement reflects charges that will apply only if your account gets resumed after the end of the current billing period (Aug 3, 2007)
Especially note the words “current billing period”
However I do appreciate your joke about wanting to upgrade - ha ha ha - big joke
—–Original Message—–
From: GISOL [mailto:admin@gisol.com] Sent: Tuesday, June 19, 2007 10:52 PMTo: Abdul Nazeer
Subject: Re: FW: Reply: All domains suspended #195877
Dear Abdul,
We have already told you why your account was suspended many times. If
you wish to upgrade your account we can get your accounts back up and
running.
Sincerely,
GISOL, Inc.
Abdul Nazeer wrote:
> Wake up! Wake up!
>
> I am still waiting to find out why my account was suspended
>
> —–Original Message—–
> From: Abdul Nazeer [mailto:asif@dynanet.lk]> Sent: Tuesday, June 05, 2007 1:54 PM> To: ‘admin@gisol.com’; ’sales@gisol.com’
> Subject: RE: Reply: All domains suspended #195877
>
> First, let me apologize for awakening you from your slumber.
>
> 1. I have gone through your blessed service contract and cannot find
> any REASON for suspension of my account. 2. You have still failed to
> give any REAL REASON for suspension of my account.
> 3. I am sure that my ability to comprehend facts and reasons is
> comparable
> to that of my attorney.
>
> Thank you,
>
> p.s. you can now go back to sleep FPRIVATE “TYPE=PICT;ALT=:-)”
>
>
> —–Original Message—–
> From: admin@gisol.com [mailto:admin@gisol.com]> Sent: Tuesday, June 05, 2007 11:45 AM> To: Abdul Nazeer
> Subject: Re: Reply: All domains suspended #195877
>
> Abdul,
>
> Your account was SUSPENDED as per our Service Contract with you. I
> suggest that you get an attorney to contact us so we can discuss your
> account if you
> wish.
>
>
>
> Abdul Nazeer writes:
>
>
>> Dear Sir/Madam,
>>
>> Claim for damages
>>
>> On May 30, 2007 or whereabouts your company “Global Internet
>>
> Solutions”
>
>> a.k.a. GISOL suspended the hosting of three websites belonging to me.
>> The reason for the suspension has still not been notified to me
>>
> although
>
>> I have made several appeals to the customer support services.
>>
>> I therefore charge that your company (GISOL) has acted maliciously,
>> illegally, unlawfully and negligently which has caused severe
>>
> financial
>
>> loss to me and also resulted in my ill-health.
>>
>> Details of losses incurred are given below:
>>
>> 1. Loss of advertising revenue.
>> 2. Loss due to switch-over to a new web host
>> 3. Loss of sales (through website)
>> 4. Unable to fulfill sales - through electronic delivery
>> 5. Loss of reputation
>> 6. Time and resources wasted in dealing with your company’s
>>
> incompetent
>
>> customer support staff
>> 7. Dealing with numerous customer complaints (from my three websites)
>> and making refunds. 8. Mental distress and medical complications as a
>> result of anxiety attacks.
>> 9. Cost of legal advice obtained.
>> 10. Punitive damages.
>>
>> Damages are being claimed without prejudice to any other rights under
>> Sri Lankan, US and International Law. Further, I reserve the right to
>> being criminal charges against your company.
>>
>> Damages claimed tentatively USD 5,000.
>>
>> Please respond to this demand early - failing which I will be
>>
> compelled
>
>> to pursue other options available to me.
>>
>> Yours truly,
>>
>> Abdul Nazeer
>>
>>
>> —–Original Message—–
>> From: GISOL [mailto:admin@gisol.com]>> Sent: Thursday, May 31, 2007 11:52 PM>> To: Abdul Nazeer
>> Subject: Re: FW: Reply: All domains suspended #195877
>>
>> Hello Abdul,
>>
>> I’m sorry but you did not provide us with any account information so
>>
> we
>
>> were unable to pull up an account for you. Please reply with your
>> domain name and user name so that we can better assist you.
>>
>> Thank you,
>>
>> GISOL, Inc.
>>
>> Abdul Nazeer wrote:
>>
>>> Please re-activate all my domains immediately.
>>>
>>> I will not be “upgrading”
>>>
>>> Please do this IMMEDIATELY!
>>>
>>> —–Original Message—–
>>> From: troubletickets@mygisol.com [mailto:troubletickets@mygisol.com]>>> Sent: Wednesday, May 30, 2007 11:21 AM>>> To: asif@dynanet.lk
>>> Subject: Reply: All domains suspended #195877
>>>
>>> ======== CUT HERE =========
>>> Your support request was answered:
>>>
>>> Created: May 30, 2007 12:34:19 AM
>>> Last Mod: May 30, 2007 1:49:16 AM
>>>
>>> Assigned To:
>>> KP Neo(KP Neo)
>>>
>>>
>>> [May 30, 2007 1:51:11 AM]
>>> A: Dear Customer,
>>>
>>> Thank you for using the Online Support Agent at Global Internet
>>> Solutions.
>>>
>>> Please send a mail to admin@gisol.com for this issue.
>>>
>>> If you have any further questions please do not hesitate to reply to
>>> this ticket.
>>>
>>> Regards,
>>> Technical Support Department
>>> Global Internet Solutions
>>> A GISOL, Inc. Company
>>> ——————————————————->>>
>>> [May 30, 2007 12:34:19 AM]
>>> Q:
>>> Please re-activate all my domains immediately.
>>>
>>> I will not be “upgrading”
>>>
>>> Please do this IMMEDIATELY!
>>> ——————————————————-
>>>
>>>
>>>
>>> In an effort to provide the highest quality service possible, we
>>> have implemented an online survey system that is monitored by our
>>> quality assurance
>>>
>> staff
>>
>>> 24/7.
>>>
>>> If you are not completely satisfied with the level of customer
>>>
>> support,
>>
>>> or if your
>>> issue has not been resolved to your satisfaction, please indicate
>>>
> this
>
>>> on the survey
>>> and an agent will contact you to follow up on this issue.
>>>
>>> We thank you for your assistance in rating our support department.
>>>
>> Your
>>
>>> survey
>>> is available online at the following secure address.
>>>
>>> https://gisol.com/contact/survey.php?u=asifasif&id=195877
>>>>>> Thank you,
>>> Quality Assurance Department
>>> Global Internet Solutions
>>> A GISOL, Inc. Company
>>> http://www.gisol.com/
These are my parting words to GISOL:
GISOL.com is the worst web host company on Earth. I rank your company as the worst company that I have ever dealt with. I hope to institute legal action against your company for breach of contract. Let me take this opportunity to gurantee that I will do everything in my power to make sure no one else suffers due to your negligence/ willful fraud.
Gisol sucks gisol sucks gisol sucks
